AI isn’t just transforming industries — it’s redefining how businesses scale and creating opportunities that never existed before. And nowhere is this shift more profound than in the BPO industry. While many see AI as a replacement for people, we believe the opposite: AI will need people to reach its full potential.
That’s why we’re redefining what it means to be a BPO.
XtendOps is evolving beyond the traditional BPO model — we’re merging AI with service delivery to create a new category: AI BPO. This model fundamentally changes how AI integrates with operations, ensuring that technology and human expertise work together seamlessly.
To power this shift, we’ve built a low-code platform that enables our people to lead AI implementation, making it smarter, more effective, and truly people-driven. And there’s no better place to build this future than the Philippines, home to some of the best BPO talent in the world. That’s why we’re bringing CX SH/FT there.
Now, we’re ready to present this transformation to the world.
We have partnered with leading US brands — Warby Parker, HelloFresh, Condé Nast, J.Crew, and more — to showcase how AI is reshaping the BPO space. Alongside various stakeholders that are also part of this transformation, they will join us to discuss what it takes for BPOs to thrive in an AI-driven world.
